Level Up VIP: Every Tier, Every Perk Explained

Our loyalty program runs across 8+ levels, with progression tracked through 30-day rolling periods. The Level Up tiers range from entry-level free spins all the way to uncapped 15% cashback, a personal manager, and priority withdrawal processing. Comp Points accumulate automatically through real-money wagering and convert directly into bonus credit — no manual tracking required. Every level you climb, the numbers get better.

How to Access and Maintain Your VIP Status

Two paths exist to enter our Level Up loyalty program. The standard route is straightforward: wager real money across our game library, accumulate Loyalty Points automatically, and progress through each tier. The second option is a fast-track transfer — if you currently hold VIP status at another operator, you can apply to have that status recognised here at LevelUp Casino, skipping the grind from Level 1.

Progression is maintained within 30-day rolling periods. This means your point accumulation resets on a rolling basis, not a fixed calendar month. Fail to meet the threshold within that window and your tier can drop. Pre-verify your account early — KYC documentation is required before withdrawals process, and having this cleared in advance means your VIP cashouts hit without delay. Our platform operates under the Tobique Gaming Commission, Licence No. 0000002, so all account data and verification steps are handled under enforced security standards.

• Entry via real-money wagering — Loyalty Points accrue on every qualifying AUD bet placed across eligible games.
• Status transfer accepted — Existing VIP rank from another casino can be carried across upon application.
• 30-day rolling retention — Points must be sustained within each rolling window to hold current tier.

Maintaining your rank is entirely about consistent play volume — the more you wager, the more secure your position.

Levels 1–3: Your First Spin Supply Benefits

The entry tiers activate the Weekly Spin Supply mechanic — a deposit-triggered free spins allocation that resets each week. Pokies wagering during Level Up pokiewars events and standard play both contribute to point accumulation at these early stages.

Level 3 stands out for its spin value — AUD 0.80 per free spin is the highest of the three entry tiers, activated when you deposit a minimum of AUD 50 that week. The wagering requirement on these weekly spins drops from ×35 at Level 1 to ×30 at Levels 2 and 3. No cashback applies yet at these tiers — that unlocks at Level 4.

Levels 4–5 at LevelUp Casino: Cashback Unlocked

Level 4 is the first meaningful inflection point in our program. This is where Level Up cashback activates — 3% at Level 4 (Orbit Rider), rising to 4% at Level 5 (Stellar Cruiser). Cashback applies specifically to live casino losses, not pooled across all game types, so it functions as a targeted safety net for players active at our live tables for VIP players.

Level Up tablewars participants will find these tiers particularly relevant, given the live casino focus of the cashback mechanism. The Level Up VIP program at these tiers also increases the weekly spin supply meaningfully.

At Level 5, you receive 40 free spins per week upon depositing a minimum of AUD 80 — the highest weekly spin volume of the named tiers. Wagering on all weekly spins at Levels 4 and 5 sits at ×30. The level-up bonus upon reaching these tiers is credited as free spins, applied directly to your account.

Levels 7–8: Monthly Cash Fuel and Your Personal Level Up Manager

From Level 7 onward, the program shifts from spin-based perks to cashflow-based advantages. Monthly Cash Fuel becomes available — a recurring cash credit applied to your account each month, separate from the standard weekly spin supply. At the same time, higher withdrawal limits unlock, moving beyond the standard AUD 3,000/day and AUD 7,500/week caps that apply at lower tiers.

Level 8 introduces the most operationally significant upgrade: a personal 1:1 VIP manager is assigned to your account. Your Level Up manager handles priority requests, custom bonus arrangements, and time-sensitive issues directly. Special occasion gifts also activate from Level 8 — these are tied to calendar events and player milestones, not generic promotional mailers.

• Monthly Cash Fuel — recurring cash credit unlocked from Level 7, credited without deposit trigger.
• Higher withdrawal limits — daily and weekly cashout caps increase above standard tier thresholds.
• 1:1 VIP manager — a named personal contact assigned from Level 8, available for direct escalation.
• Special occasion gifts — birthday-linked and milestone-based rewards, separate from standard promos.

These tiers represent the point where the program genuinely separates active high-volume players from casual participants.

The Top Tier at LevelUp Casino: Maximum Perks, No Cap

At the top tier of the Level Up VIP program, Level Up cashback reaches up to 15% — uncapped and applied on a tier-progression basis as you maintain your rank. Bonus volume triples: the top tier delivers 3× more bonuses than mid-level players receive. And Level Up rewards at this stage include birthday gifts, custom weekly bonuses, and dedicated weekend perks structured around your play patterns.

Withdrawal processing becomes priority-queued — cashouts can be approved while you are still mid-session. Standard processing for non-VIP players sits at up to 1 hour; at the top tier, this is accelerated further into a priority queue. The Level Up cashback rate of up to 15% applies exclusively to live casino losses and is not subject to an upper win cap at this tier.

The full top-tier benefit summary:

• Cashback up to 15% — uncapped, applied to live casino losses, tier-based.
• 3× bonus volume — all standard bonus allocations tripled relative to base tier.
• Priority withdrawal queue — processed in advance of standard requests, approved in real time.
• 1:1 VIP manager — maintained and active throughout top-tier status.
• Custom birthday and weekend bonuses — structured to your account history, not generic offers.

No promotional cap limits the cashback rate at this tier — the 15% figure is the ceiling of the progression scale.

Comp Points: How They Stack and What You Get

Every real-money wager you place contributes to Level Up comp point accumulation in the background. Points are not a separate opt-in mechanic — they accrue automatically across eligible games as part of normal play. The conversion rate from points to bonus credit varies and is viewable inside your account dashboard.

Redemption is direct: Comp Points exchange into bonus funds, which then follow standard wagering conditions before becoming withdrawable cash. To access your current balance and redeem, log in to your VIP area and navigate to the loyalty section of your profile. The exchange process does not require support contact — it is self-service.

These Level Up perks compound over time: the higher your active tier, the more efficiently your wagering translates into redeemable credit. Players who pre-verify their KYC documents — government-issued photo ID, proof of address — find that redemption-to-withdrawal cycles run without friction. All transactions are protected by 256-bit SSL encryption, consistent with our security standards across every account action.

Frequently Asked Questions

How does status transfer work if I’m already a VIP at another casino?

Submit a request to our support team via live chat and provide verification of your current VIP status at the other operator. Our team assesses the transfer on a case-by-case basis, and matching or equivalent tier placement can be applied without requiring you to rebuild from Level 1.

Does cashback apply to pokies losses or only live casino?

Our cashback applies specifically to live casino losses only. It does not pool across all game categories. Pokies and table game losses outside the live casino environment do not contribute to the cashback calculation at any tier.

Can my VIP level drop if I stop playing for a month?

Yes. Tier retention requires sustained Loyalty Point accumulation within each 30-day rolling period. If the threshold for your current level is not met within that window, your tier may decrease. Resuming regular real-money play re-activates progression toward your previous rank.